The award scheme from Feefo recognises companies that have gone above and beyond for their customers over the last 12 months, and is awarded purely based on the opinions of verified customers.
Now known as Seekers, the agency remains the only one in the Newcastle area to have been awarded this accolade.
General Manager, Amy Gibson, said: ‘’We are absolutely thrilled to have achieved this award again and credit must go to all of our dedicated staff members at the forefront of the business.
“Achieving this award is a prime example of developing processes and procedures over a sustained period of time, allowing them to grow and develop, and then reaping the well-deserved rewards.’’
Seekers prides itself on putting customer service at the forefront of its activities, and is one of only a handful of agencies to use Feefo as an independent feedback tool.
Operations Director, Mark Smith, said: “As an organisation we wanted to put great customer service at the heart of what we do. We’re everyday people who genuinely care about delivering brilliant service.
“Winning this award a second time is testament to the hard work that our teams have put in, and to the generosity of our customers who’ve come forward with their honest opinion of us as a business and their experiences.”
Whether clients are looking to let, rent, buy, sell, invest or develop, Seekers aims to make the process simple.
Whilst they do all the things a typical estate and letting agent does, the agency’s core offering is twofold: a letting and management service for residential landlords and tenants, and a consultancy service for corporate investors and developers.
For more information, or if you would like to discuss renting or investing with us, call 0191 243 1000, or visit our Percy Street office.